General Terms and Conditions

1. PREAMBLE

These General Terms and Conditions apply to all services provided by Karolin Zocher (hereinafter referred to as the “Provider”), in particular Rapid Transformational Therapy (RTT®) sessions in individual or group settings, both in person and online, as well as future workshops, digital products, and audio recordings.

The Provider works on the basis of the Rapid Transformational Therapy (RTT®) method according to Marisa Peer. RTT® is a hypnosis-based technique for personal development and serves to activate one's own resources and positive change. RTT® is not psychotherapy within the meaning of the Psychotherapist Act and does not constitute the practice of medicine within the meaning of the Alternative Practitioner Act—no diagnoses are made and no medical treatments are carried out. RTT® does not replace psychological or medical treatment; the method can accompany therapy, but is not a substitute for professional medical, psychotherapeutic, or alternative medical measures. Accordingly, no promises of healing are made.

The provider does not have a license to practice medicine; her activities are exclusively outside the field of medicine. Clients who suffer from mental or physical illnesses requiring treatment are advised to consult a doctor, alternative practitioner, or psychotherapist. Participation in RTT sessions is at your own risk—every client should be in a stable mental state.

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RTT sessions and coaching conversations serve to support clients in their personal development. The provider does not owe any specific success; the subject matter of the contract is the agreed service as such, not a guaranteed result. The General Terms and Conditions govern the general framework conditions of the cooperation; the specific procedure and content of individual sessions shall be determined by mutual agreement between the provider and the client.

2. ORDER PROCESS AND CONCLUSION OF CONTRACT IN THE ONLINE SHOP

2.1. The presentation of services on the service provider's website, which can be purchased there via a button, merely constitutes a non-binding invitation to visitors to the website or shop to submit a contract offer to the service provider.

2.2. Submitting the booking in the shop by clicking on the “order with obligation to pay” or “buy” button constitutes a binding offer to conclude a contract on the part of the visitor or client.

2.3. The service provider immediately confirms receipt of the order by means of an automatically generated email (“confirmation of receipt”). This message does not yet constitute acceptance of the offer to conclude a contract. A valid contract is only concluded upon receipt of a further email (“order confirmation”) or by sending the ordered goods or providing the services.

2.4. Contractors can select goods or services for purchase or booking in the online shop by placing them in the shopping cart by clicking on the corresponding button. In the shopping cart, contractors can change the desired quantity at any time or remove selected goods or services entirely.

2.5. If the contractors wish to complete the order, they navigate to the shopping cart, where they are guided through the further ordering process.

2.6. At the end of the ordering process, contractors are taken to a page where the essential item details, including any additional costs, are summarized once again. Up to this point, they can correct their entries or withdraw from the contract declaration. Only by subsequently clicking on the “Place order” or “Buy” button do they submit a binding offer.

2.7. The service provider also offers individual consultation. The corresponding conditions depend on the respective order situation and are agreed upon individually.

3. DESCRIPTION OF SERVICES

3.1. The services provided by the service provider are based on the RTT method. In particular, she offers sessions and support based on the RTT method. The service provider uses the method exclusively in the field of personal development. Success and progress cannot be guaranteed. The effects and results depend largely on the cooperation of the client (see 4).

3.2. The services are not intended to diagnose, cure, or alleviate illnesses, ailments, or physical injuries. The service provider does not offer any medical services. The services are neither medical nor psychotherapeutic. The services are neither intended nor suitable for persons with illnesses or ailments that require medical or psychotherapeutic clarification or treatment. This applies in particular to epilepsy or psychosis. If a prospective client or client suffers from symptoms or an illness or has concerns or questions in this regard, they are asked to consult a doctor or psychotherapist immediately before using the services. Treatment that has been started should never be changed or discontinued without consulting a doctor or psychotherapist. This applies in particular to the use of medication.

3.3. The use of sessions proceeds as follows:

First, a short initial consultation takes place free of charge. This serves to determine whether there are any reasons for exclusion from using the service. It is important that clients are open and reflective and provide honest information. Clients are therefore asked in particular whether they have or could have a mental illness or other reasons for exclusion. If this is confirmed, further use of the service will be refused and the client will be referred to specialist staff.

After the initial consultation, a session or a package of sessions can be booked for a fee. The follow-up appointments included in the booked package are agreed upon at or after the conclusion of the contract.

During the first paid appointment, known as the intake interview, the parties fill out a detailed intake form. The clients then receive an audio explanation about hypnosis. During the next appointment (approx. 15 minutes), questions about hypnosis can be asked. The first RTT session takes place at the follow-up appointment, approximately 7 days later. During each session, the service provider records a personal transformation audio file. This is then sent to the clients by email. The transformation audio file should be listened to daily for a period of 21 days, either in the morning or in the evening. A short follow-up conversation (approx. 10 minutes) takes place 7 and 14 days after a session. After 21 days, a final conversation (approx. 20 minutes) takes place.

3.4. If, after conclusion of the contract, it becomes apparent during the intake interview—despite the free initial consultation that took place beforehand—that the client has or may have a pre-existing mental illness or other grounds for exclusion that prevent the provider from performing their services properly, the remuneration shall amount to 50% of the agreed fee.
This shall not apply if the provider was already aware of such grounds for exclusion before the initial consultation began.

3.5. If, after the initial consultation, it becomes apparent that it is not reasonable or possible to perform the agreed service due to a lack of linguistic communication or other significant compatibility issues between the provider and the client, the provider reserves the right not to perform the service. In this case, the remuneration already paid will be refunded in full. Further claims by the client are excluded.

3.6. During the discussions, especially during the sessions, very personal topics may be discussed. Hypnosis in particular can also be used to access subconscious topics and memories.

3.7. During hypnosis, the client retains control over their thoughts. The client can end the hypnosis independently at any time.

3.8. The conversations take place on site at the service provider's business premises or online using video conferencing software.

3.9. Appointments are agreed in advance, and the next appointment is set at the end of each session.

3.10. The current, detailed service description, which forms an appendix to these General Terms and Conditions, also applies.

3.11. If, in individual cases, it is determined in consultation with a treating physician or therapist that an RTT session may be beneficial, such a session is permitted. This requires the prior express consent of the treating specialist.

3.12. The provider assumes no medical or therapeutic responsibility. The responsibility for medical, psychotherapeutic, or psychiatric treatment remains, to the extent legally permissible, with the treating physician or therapist even after the RTT session has been conducted.

4. COOPERATION & PERSONAL RESPONSIBILITY

The services require trusting cooperation and collaboration on the part of the clients. The effectiveness of the services depends largely on the clients' willingness to engage with the support provided and, in particular, to observe the following principles:

· No use of the services without consulting a doctor or psychotherapist in the case of complaints or ailments that require medical treatment or clarification, especially in the case of mental illness, epilepsy, or other serious illnesses or indications thereof.
·       Focus on goals and desires, not on what you do not want.
·       Reliability.
·       Honesty and openness in communication with me.
·       Self-reflection, especially of thoughts and feelings.
·       Open feedback culture.
·       Complete personal responsibility for your own development, decisions, and actions;
        this includes fully committing to the process and setting aside sufficient time and resources for it
·       Listening to the transformation audio for at least 21 days

5. MINOR CLIENTS

5.1. Persons under the age of 18 (minor clients) may only use the services of the provider if a legal guardian expressly agrees to the conclusion of the contract. In this case, registration and appointment scheduling must be carried out by the legal guardians. Before the first session with a child/adolescent begins, a preliminary discussion should take place with the minor and the parents to discuss goals and procedures. A prerequisite for working together is the voluntary consent of the child/adolescent to the session—the child may not participate against their will.

5.2. The contract for coaching/RTT with a minor is only concluded if a parent with parental authority (or legal guardian) concludes the treatment contract in writing and thus also accepts these General Terms and Conditions. The parents thereby assume the contractual obligations (in particular the obligation to pay). No session with minors will take place without the signed declaration of consent of the parents and the consent of the child.

5.3. The provider's services are intended exclusively for healthy children; coaching for children and adolescents is a service that does not fall within the scope of medicine. If the child/adolescent has mental disorders that require treatment, a medical or therapeutic assessment is required first. The provider reserves the right, in certain cases, to require a parent to be present during the session or to refuse to take on the case if it considers the methods to be unsuitable.

5.4. The provider will treat the content of sessions with minors as confidential. They will only disclose information to legal guardians that is relevant to the well-being of the child or the course of the coaching, or if there is a legal obligation to disclose the information.

6. USE OF AUDIO RECORDINGS AND DOCUMENTS

6.1. Within the framework of RTT sessions, the Provider may make personal audio recordings (e.g., hypnosis or meditation tracks as MP3 files) available to the Client. These recordings serve to support the change process and are individually tailored to the Client. The same applies to any written documents, exercise sheets, or other digital content provided by the provider in the course of providing the service.

6.2. All materials provided by the provider (audio files, PDFs, handouts, etc.) are protected by copyright. The rights to these materials belong to the provider. These documents and recordings may only be used for the client's personal use. No transfer or reproduction: The client may not transfer, reproduce, publish, or otherwise duplicate the recordings or documents to third parties, either in whole or in part, either during the current contractual relationship or after its termination.

6.3. Commercial use of the audio recordings made by the provider is prohibited without the provider's express written consent. Violations may result in civil action.

6.4. For reasons of privacy and data protection, the client is not permitted to make their own image, sound, or video recordings during sessions, unless the provider has expressly agreed to this in advance.

7. REMUNERATION AND PAYMENT

7.1. All fees quoted are in euros and exclude statutory value added tax. Currently, no value added tax is payable due to the small business regulation pursuant to Section 19 of the German Value Added Tax Act (UStG).

7.2. Advance payment is agreed. The customer must pay a deposit of 1/3 of the order amount. The deposit must be paid no later than 7 days before the first appointment (for meetings prior to the admission interview).

7.3. Invoices shall be provided electronically by email or as a printout. The invoice amounts are due immediately. A separate and express agreement for payment by installments is possible, but there is no entitlement to this. In the case of payment by installments, the first installment to be paid in advance after the initial consultation shall be at least €222.00.

7.4. Payments must be made by SEPA transfer. If this is not possible because the place of residence is outside the SEPA area, payment must be made via Wise.

7.5. I would like to point out that the advertised fees may change over time. After booking a certain number of sessions, different fees may apply for a new booking.
 

8. POSTPONEMENT OF APPOINTMENTS, COMPENSATION FOR DELAYED ACCEPTANCE

8.1. All appointments for a booked treatment package are binding and should be considered as a whole. Appointments must be kept. If an appointment from a package consisting of several appointments is not kept, this appointment shall be forfeited without replacement. There is no entitlement to a replacement appointment.

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8.2. The service provider grants the option of postponing an agreed appointment once free of charge, provided that the corresponding request reaches the service provider via the officially specified contact channels no later than 24 hours before the start of the agreed appointment. The service provider will only grant a second postponement free of charge in exceptional cases such as illness, accident, death, or technical problems beyond the client's control. This is subject to the presentation of a medical certificate or other suitable and equivalent evidence. All options for postponing appointments are offered on a voluntary basis as a gesture of goodwill. There is no legal entitlement to this.

8.3. If the client fails to meet a deadline and is in default of acceptance, the service provider may demand the agreed remuneration for the services not performed as a result of the delay without being obliged to provide subsequent performance. 
However, the service provider must offset the value of what it has saved as a result of not providing the service or what it has acquired or maliciously failed to acquire through other use of its services.

8.4. If the client has already paid in full for a complete package of several sessions, only the remaining number of sessions (e.g., two out of three appointments) will be offered if the client does not attend the initial consultation, provided that the provider wishes to continue the collaboration. If the client has already provided additional services up to that point, these will be refunded unless otherwise agreed.
If the client does not attend the initial consultation or if the consultation reveals that there is no basis for meaningful cooperation, the provider reserves the right to refuse further cooperation. In this case, any services not yet used will be refunded as a percentage amount, unless otherwise agreed.

8.5. For the calculation of the remuneration to be paid for other canceled or missed appointments, in particular with regard to meetings, the following rules apply as a starting point for simplification:

For cancellations up to 5 days before the appointment                           Remuneration is waived in full

Cancellation up to 24 hours before the appointment                               Remuneration amounting to 50% of the agreed fee

Cancellation less than 24 hours before the appointment or                    Full fee

No-show without cancellation

8.6. The rates specified in this clause are for simplification purposes. The actual cancellation fee payable may be lower than these rates in accordance with the statutory provisions if more is to be charged. Clients are free to prove that the value of what the service provider has saved as a result of not providing the service or has acquired or maliciously failed to acquire through other use of its services is higher. The statutory burden of proof and presentation remains unaffected.
Payments made in accordance with this clause shall be offset against any claims for damages.
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9. COPYRIGHT

All materials provided by the service provider (e.g., group hypnosis and transformation audio recordings) are protected by copyright. All rights thereto remain with the service provider. They are provided to clients exclusively for private use. Any use beyond this is prohibited, in particular reproduction, distribution, resale, or making them publicly available. Any deviations require my prior separate written consent.
Any violation of this provision shall result in a contractual penalty. The amount shall be determined at my reasonable discretion, which is subject to judicial review in accordance with the statutory provisions. Any contractual penalty paid shall be offset against any claim for damages.

10. LIMITATION OF LIABILITY

10.1. The Provider shall only be liable to the Client for damages—regardless of the legal basis—in cases of intent or gross negligence. In the case of simple (slight) negligence, the provider shall only be liable for breach of essential contractual obligations (cardinal obligations), but the amount of liability shall be limited to the damages typical for this type of contract and foreseeable at the time of conclusion of the contract. An essential contractual obligation in this sense is an obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance the client may regularly rely.

10.2. In the case of simple negligence, the service provider shall only be liable for damages resulting from injury to life, limb, health, or a material contractual obligation (an obligation whose fulfillment is essential for the proper execution of the contract and on whose fulfillment the contractual partner regularly relies and may rely),

    under the Product Liability Act (ProdHaftG),
    under the General Data Protection Regulation (GDPR), and
    under other legal provisions if and to the extent that these prescribe mandatory liability or do not permit a limitation of         

    liability and/or an exclusion of liability.

10.3. Furthermore, the provider accepts no liability whatsoever for any direct or indirect consequential damages arising from the client applying or implementing the content discussed in the coaching/RTT session.

10.4. Damage caused by the client's behavior, e.g., by concealing pre-existing conditions, premature termination of the session, or lack of cooperation, is the responsibility of the client. The provider accepts no liability for this. The client has been advised that they must always consult a doctor about any health complaints and refrain from discontinuing medication, etc. on their own initiative; if they do so nevertheless, they do so at their own risk.

10.5. The above limitations of liability do not apply to damages resulting from injury to life, limb, or health. The provider is liable for such damages without limitation in accordance with the statutory provisions.

10.6. Otherwise, the service provider's liability is excluded.

10.7. The above limitations of liability also apply in favor of the service provider's legal representatives and vicarious agents.
 

11. ELECTRONIC COMMUNICATION

11.1. The client expressly agrees that communication between them and the service provider shall take place electronically, in particular via unencrypted emails. They are aware that unencrypted emails offer only limited security and confidentiality compared to encrypted means of communication.

11.2. The client must ensure that the email address provided by them is correct so that emails sent by the service provider can be received at this address. They must also ensure that the receipt of emails is not prevented by security or spam settings.

12. DATA PROTECTION AND CONFIDENTIALITY

12.1. The current version of the privacy policy applies, which can be viewed at any time on the website (karolintransformation.com) or upon request. This regulates the details and possible exceptions.

12.2. In particular, the following exceptions apply:

·       the client is in serious and significant danger, in particular in mortal danger, or poses such a serious and significant danger

        to themselves or others 
·       there are strong indications that the welfare of a child or young person is at risk, or
·       the service provider is legally obliged to disclose the information.

12.3. There is no legal duty of confidentiality, as the service provider is not bound by professional secrecy. Therefore, she also has no right to refuse to give evidence.

13. FINAL PROVISIONS

13.1. The contract languages are German and English.

13.2. The contractual relationship is governed exclusively by the laws of the Federal Republic of Germany, excluding the UN

Convention on Contracts for the International Sale of Goods.

13.3. The courts of the Federal Republic of Germany shall have jurisdiction over any legal disputes arising from and in connection with contracts concluded under these GTC. This does not apply to consumers who are resident in the European Union but in an EU member state other than that of the service provider.

13.4. If the client is an entrepreneur, merchant, legal entity under public law, special fund under public law, or consumer based in the EU member state in which the service provider is based, the place of jurisdiction for all disputes arising from and in connection with contracts concluded under these GTC shall be the registered office of the service provider.

13.5. Should individual provisions of these GTC, including this provision, be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory provisions.

 

The German text version is legally binding.

As of: December 2025